Help/FAQ Page

All product names, logos, and brands are property of their respective owners.

Placing an Order:

To place an order, simply click the "Add to Cart" button below the product you wish to purchase. To review and adjust your order before finalizing, click the "View Cart" icon located at the top right corner of the page. From your shopping cart, you can modify quantities or remove products as needed. When you're ready, click "Proceed to Checkout" to place your order. Our Sales Department will review and verify your order before forwarding it to the Order Processing Department.

Alternatively, you can place an order by calling our Sales Department at +1 (800) 578-4319 during business hours, Monday to Friday, from 9:00 AM to 6:00 PM EST. You can also reach us via email at sales@serverstoragedepot.com.

Insurance:

If you would like to add insurance to your order, please contact us either before or after placing your order. For further details, please reach out to our Order Processing Department at (800) 578-4319.

Price Match Guarantee:

We offer a price match guarantee against all retail competitors, including their online prices. For more information on our price match guarantee, please contact a sales representative. Please note that certain exclusions apply, such as special daily or hourly sales, pricing errors, and clearance items.

Money Back Guarantee:

We stand behind our promise of 100% customer satisfaction. If you are dissatisfied with your purchase for any reason, we offer a money back guarantee. Please contact our office if you have any questions or concerns regarding your order.

Restocking fees may apply.

Cancelling an Order:

To cancel an order, please call us at (800) 578-4319 or email us at sales@serverstoragedepot.com. Depending on the status of your order, we may require you to return the product to us.

Shipping Policy:

Most orders are shipped the same day if payment is received before 5:00 PM EST. Our Shipping Department operates Monday to Friday from 9:00 AM to 6:00 PM EST. We offer free ground shipping within the contiguous 48 States, with expedited shipping options available upon request.

For international orders, please refer to our International Orders section for more information on shipping fees and procedures.

International Orders:

We accept international orders, with shipping fees and applicable customs duties and taxes being the responsibility of the customer. Please contact us for more information on international shipping options and costs.

Technical Support:

Please note that we do not offer technical assistance or product recommendations. For technical support or product compatibility inquiries, please contact the manufacturer directly.

Processing Time:

While we strive to process orders promptly, processing time does not guarantee same-day shipping. Orders placed before 5:00 PM EST can generally be shipped the same day, provided the items are in stock and payment verification is successful.

Order Status:

To track your order status, you will receive updates via email. You can also log in to your account on our website to check your order status and receive live updates.

For further assistance or inquiries, please don't hesitate to contact us. We're here to make your shopping experience pleasant and hassle-free.